Returns handled with clarity and fairness.

Scope of This Policy

This policy explains the process for:

• Cancellation before an order is processed or dispatched.
• Products delivered in a damaged or materially defective condition.
• Incorrect products, sizes, colours or variations delivered.
• Missing products or missing confirmed package contents.
• Eligible size exchanges where expressly approved.
• Refunds approved after assessment or cancellation.
• Customized, stitched or altered products.
• Courier-damage and delivery-related concerns.

Return and exchange eligibility may vary according to the individual product, hygiene considerations, customization status, condition of the item and the reason for the request.

Order Cancellation

A cancellation request should be submitted immediately after placing or confirming the order.

Cancellation before processing

Where the order has not entered processing, customization, stitching, alteration, packing or dispatch, we may approve the cancellation and initiate the applicable refund.

Cancellation after processing has started

Once sourcing, customization, stitching, alteration, quality checking, packing or dispatch has started, cancellation may not be available because costs may already have been incurred.

Cancellation after dispatch

An order cannot ordinarily be cancelled after dispatch. Where a courier return-to-origin is possible, actual outward or return shipping costs may be considered when processing the resolution, except where the cancellation results from an error by Vastram Attires or where applicable law requires otherwise.

Eligible Return or Resolution Claims

Subject to verification, a customer may request assistance where:

• The product was delivered in a damaged condition.
• The product contains a material manufacturing defect.
• The product delivered is different from the product confirmed in the order.
• An incorrect size, colour or variation was supplied by Vastram Attires.
• A confirmed product or package component is missing.
• The delivered product materially differs from the confirmed product description.
• A product represented as genuine is found to be spurious or counterfeit.
• Another remedy is required under applicable consumer law.

Please report these concerns as soon as reasonably possible after delivery. Reporting within 48 hours helps us preserve courier records and review the issue quickly, but a delay will not automatically remove a statutory right where the claim remains valid and can be reasonably verified.

Size and Preference Exchanges

A voluntary exchange for size, colour or personal preference is not automatically available for every product.

Such an exchange may be approved only where:

• The product was marked or confirmed as exchange-eligible.
• The replacement size or variation is available in stock.
• The request is made promptly after delivery.
• The product has not been worn, washed, altered or damaged.
• All tags, accessories and original packaging remain intact.
• The product passes Vastram Attires’ return inspection.
• No product-specific exclusion applies.

Where the correct size was supplied but a different size is requested, the customer may be responsible for return and replacement shipping costs unless otherwise agreed.

Approval of one exchange does not create a general right to repeated exchanges.

Requests That May Not Be Eligible

Subject to applicable law, a return or exchange may be declined where:

• The product has been worn beyond a reasonable trial.
• The product has been washed, dry-cleaned, ironed or altered.
• The product contains perfume, makeup, sweat, stains, odour, hair, dust or other signs of use.
• Tags, protective elements, packaging or accessories are missing.
• Damage was caused after delivery by misuse, storage, handling, washing or alteration.
• The request concerns a minor colour difference caused by screen settings or photography.
• The issue is a normal handcrafted, dyed, embroidered or production variation rather than a material defect.
• The correct product and confirmed size were supplied but the customer has changed their mind and no discretionary exchange was offered.
• The product was made, stitched, altered or customized for the customer.
• The item was clearly identified as final sale or non-exchangeable before order confirmation.

Customized, Stitched and Altered Products

Products made, stitched or altered according to customer-provided measurements or special instructions are created for an individual requirement.

Therefore, subject to applicable law, they are generally not eligible for cancellation, return or exchange after work has started.

Assistance may still be available where:

• The customization materially differs from the written and accepted instructions.
• Vastram Attires supplied the wrong product.
• The item contains a material defect unrelated to the customer-provided measurements.
• The customer received an incomplete confirmed package.
• A legal remedy otherwise applies.

Information and Evidence Required

To review a request efficiently, please provide:

• Your full name and registered contact number.
• Order number, invoice number or enquiry reference.
• Product name, size and relevant variation.
• A clear explanation of the concern.
• Clear photographs of the full product.
• Close-up photographs of the reported issue.
• Photographs of the shipping label and outer packaging.
• Photographs of all received package contents.
• An unpacking video, where available.
• Any written confirmation relevant to the claim.

An unedited unpacking video is strongly recommended for claims involving transit damage, missing contents or an incorrect product. However, absence of a video will not automatically defeat an otherwise valid claim where reliable alternative evidence is available.

Please retain the product and all packaging until the claim has been reviewed.

How to Submit a Request

Return Shipping and Packaging

Where a return is approved, Vastram Attires will provide instructions regarding the return address, courier method or collection arrangement.

Where Vastram Attires is responsible

Where the confirmed claim involves a wrong, damaged, defective or incomplete product supplied by Vastram Attires, reasonable return shipping will be arranged or reimbursed as communicated.

Voluntary size or preference exchange

Where the correct confirmed product was supplied and a discretionary exchange is approved, the customer may be responsible for return and replacement shipping costs.

Safe packaging

The product must be securely packed to prevent damage during transit. All accessories, tags and confirmed package contents should be included.

Customers should retain the return courier receipt and tracking information until the resolution is completed.

Return Inspection

Receiving a returned product does not automatically mean the request has been approved.

The returned product may be checked for:

• Identity and consistency with the relevant order.
• Reported damage, defect or variation.
• Signs of wear, washing, alteration or misuse.
• Original tags and packaging.
• Included accessories and package contents.
• Perfume, makeup, stains, odour or other contamination.
• Damage occurring during return transit.

Where further clarification is required, Vastram Attires may contact the customer before reaching a decision.

Available Resolution Options

Depending on the circumstances and applicable law, an approved request may be resolved through:

Where the same item is unavailable, Vastram Attires may offer a suitable alternative, store credit or refund. The customer may decline an alternative where a refund is the appropriate legal remedy.

Refund Processing

An approved refund will be initiated after the applicable cancellation confirmation, inspection or claim approval.

• Refunds are normally initiated through the original payment method.
• Where the original method is unavailable, another lawful and mutually agreed method may be used.
• Payment-gateway, bank or card-processing times may apply after the refund is initiated.
• Cash-on-delivery refunds, where applicable, may require verified bank or UPI information.
• Shipping or customization charges may be non-refundable where the relevant service was correctly provided and no legal remedy requires repayment.
• Where Vastram Attires supplied a wrong, damaged, defective or materially non-conforming product, eligible amounts will be handled according to the approved resolution and applicable law.

Vastram Attires aims to initiate an approved refund without unreasonable delay. The final credit date may depend on the customer’s bank or payment provider.

Colour, Embroidery and Handcrafted Variations

Indian ethnic wear may include dyed fabric, embroidery, prints, sequins, mirrors, beads, handmade details and continuously patterned material.

Customers should understand that:

• Product colour may appear different across screens and lighting.
• Motif or print placement may vary slightly between individual pieces.
• Minor irregularities may be characteristics of handcrafted or embroidered work.
• Small differences in tassels, borders or decorative placement may occur between production batches.
• Reasonable tailoring and measurement tolerances may apply.

Such minor variations are not normally treated as defects. A materially different colour, design, product or confirmed detail will be reviewed separately.

Delayed or Failed Delivery

Dispatch and delivery dates are normally estimates unless expressly guaranteed in writing.

Where delivery is materially delayed beyond the confirmed timeframe, customers should contact Vastram Attires for a status review.

Depending on the circumstances, available options may include:

• Updated tracking or courier investigation.
• Re-dispatch where the shipment is confirmed lost.
• Replacement where stock remains available.
• Cancellation and refund where an appropriate remedy applies.

Delays caused by an incorrect address, unavailable recipient, repeated failed delivery or customer-requested postponement may be treated differently from delays attributable to Vastram Attires or its courier arrangement.

Fraudulent or Abusive Requests

Vastram Attires may investigate, restrict or decline a request involving credible evidence of:

• A substituted or unrelated product being returned.
• Intentional damage after delivery.
• False missing-item or non-delivery claims.
• Repeated misuse of exchange or refund procedures.
• Manipulated photographs, videos or documents.
• Chargeback misuse or payment fraud.
• Threats, harassment or unlawful conduct.

Relevant records may be retained or shared with payment providers, courier partners, professional advisers or lawful authorities where reasonably necessary and legally permitted.

This section will not be used to obstruct a genuine complaint or valid consumer remedy.

Statutory Consumer Rights

Nothing in this policy is intended to exclude, restrict or waive a right or remedy that cannot lawfully be excluded under applicable consumer law.

A product-specific exclusion, final-sale label or customization condition does not remove remedies that may apply where a product is defective, damaged, counterfeit, incorrectly supplied, materially misrepresented or otherwise legally non-conforming.

Customers are encouraged to contact Vastram Attires first so that the concern can be reviewed and resolved directly.

Changes to This Policy

Vastram Attires may update this policy to reflect changes in its products, order process, courier arrangements, payment methods or legal obligations.

The revised policy will be published on this page with an updated date. A confirmed transaction will normally remain governed by the policy and specific terms communicated when the order was confirmed, unless applicable law requires otherwise.