Clear terms for a confident experience.

Acceptance of These Terms

By accessing or using this website, creating an account, adding a product to an enquiry cart, submitting an enquiry or placing an order, you agree to these Terms and Conditions.

Where you do not agree with these terms, you should discontinue use of the website and avoid submitting an enquiry or order.

Additional terms displayed in relation to a specific promotion, product, service, payment option or consultation may also apply. Where there is an inconsistency, the more specific written term will apply to that specific matter, subject to applicable law.

Eligibility and Authority

You should use the website and place an order only where you are legally capable of entering into a binding agreement.

• Individuals below 18 years of age should use the website only with the involvement and consent of a parent or lawful guardian.
• Where you act for another person or organisation, you confirm that you have authority to act on their behalf.
• You must provide accurate, complete and current information when submitting an enquiry, creating an account or placing an order.

Website Availability and Permitted Use

The website is provided for browsing products, receiving product information, creating a shortlist, submitting enquiries, communicating with our team and completing transactions where applicable.

We may update, suspend, restrict or discontinue any part of the website for maintenance, security, technical, operational or legal reasons.

Although we aim to keep the website available, uninterrupted access cannot be guaranteed. Temporary interruption does not automatically create an entitlement to compensation unless required by applicable law.

Product Information and Visual Representation

We aim to present product names, photographs, colours, embroidery, motifs, silhouettes, descriptions and other visible details as accurately as reasonably possible.

Customers should consider the following:

• Colours may appear different because of screen calibration, device type, brightness settings, photography and lighting.
• Handmade, embroidered, printed, dyed or embellished products may contain minor variations between individual pieces.
• Motif placement, print alignment or decorative detailing may vary slightly where the product is made from continuously patterned or handcrafted material.
• Product styling, jewellery, accessories, footwear, props or background elements shown in photographs may not be included unless expressly stated.
• Measurements and size information are approximate and may vary within reasonable manufacturing tolerances.

Prices, Offers and Product Availability

Product prices are displayed in Indian Rupees unless another currency is expressly shown.

• Applicable taxes, shipping charges, customization charges or other fees may be displayed separately before final confirmation.
• Prices and promotional offers may change without advance notice, but a confirmed order will not normally be affected except where there is an obvious pricing or technical error.
• Products remain subject to stock availability until the order is confirmed.
• An item shown on the website may become unavailable before the enquiry or order is reviewed.
• Promotional discounts may be subject to dates, stock limits, product exclusions or other stated conditions.

Where an obvious pricing, stock or product-information error is discovered, we may contact you for clarification, offer a suitable alternative or cancel the affected item. Any amount already collected for a cancelled item will be handled according to the applicable payment and refund process.

Enquiry Cart, WhatsApp Enquiries and Order Formation

The website may provide an enquiry cart, Buy It Now option, checkout form, WhatsApp assistance or another method of submitting a product request.

Adding a product to a cart, submitting a form, sending a message or requesting an invoice is an enquiry or offer to purchase. It does not by itself guarantee:

• Stock availability.
• Acceptance of the order.
• Availability of the selected size or variation.
• Customization or alteration.
• A specific dispatch or delivery date.
• Price protection before confirmation.

A binding order is formed only after Vastram Attires confirms the relevant product, quantity, price, delivery details and applicable payment requirements through the website, invoice, email, WhatsApp or another authorised communication.

We may decline or cancel an enquiry or order for legitimate reasons including unavailability, inaccurate information, suspected fraud, payment failure, serviceability restrictions, misuse of the website or an obvious technical error.

Payments and Transaction Security

Payment options may be provided through an authorised payment gateway, bank transfer, payment link or another method confirmed by Vastram Attires.

• You must use a payment method that you are authorised to use.
• Payment may be subject to verification by the bank, card issuer, payment gateway or financial service provider.
• We are not responsible for delays caused solely by an external bank or payment provider, subject to applicable law.
• A payment acknowledgement does not necessarily confirm product availability unless the order has also been accepted.
• Any refund will normally be sent through the original payment method or another lawful and mutually agreed method.

Shipping, Dispatch and Delivery

Shipping availability, charges and estimated delivery time may depend on the product, destination, customization status, courier serviceability and order-confirmation date.

• Dispatch and delivery timelines are estimates unless expressly guaranteed in writing.
• Delivery may be affected by courier delays, weather, public holidays, transport disruption, government restrictions or circumstances outside our reasonable control.
• You are responsible for providing a complete and accurate delivery address, PIN code and active contact number.
• Additional charges caused by an incorrect address, refused delivery or repeated delivery failure may be payable where reasonably incurred and permitted by law.
• You should inspect the outer package at delivery and promptly report visible tampering or damage.

Ownership and risk will pass according to the applicable transaction, delivery arrangement and law. Nothing in this section removes responsibility that legally remains with Vastram Attires or a service provider.

Cancellations, Returns, Exchanges and Refunds

Requests for cancellation, return, exchange or refund are governed by our Return and Cancellation Policy , the product condition, the order status and applicable law.

Customers should contact us promptly where:

• The wrong product has been delivered.
• The product arrives damaged or materially defective.
• An item is missing from the confirmed package contents.
• The delivered item materially differs from the confirmed order.
• A cancellation is required before processing or dispatch.

We may request photographs, an unpacking video, packaging images, order information or another reasonable form of verification to assess a claim.

Nothing in this section prevents a customer from exercising a remedy available under applicable consumer law.

Customized, Altered and Made-to-Requirement Products

Customization, stitching or alteration is available only where expressly confirmed by Vastram Attires.

• Customers must provide complete and accurate measurements and requirements.
• We may request confirmation before customization begins.
• Reasonable tailoring tolerances may apply.
• Once customization or alteration has started, cancellation, return or exchange may be restricted, except where the product is defective, incorrectly supplied or applicable law provides otherwise.
• Changes requested after work has begun may require additional time and charges.

Customer Accounts and Account Security

Where customer-account functionality is available, you are responsible for keeping your login credentials confidential and for activity conducted through your account.

• Use accurate registration and contact information.
• Use a strong and unique password.
• Do not permit unauthorised access to your account.
• Notify us promptly if you suspect misuse or compromise.
• Do not create accounts using another person’s identity.

We may temporarily restrict or suspend an account where reasonably necessary for security, fraud prevention, legal compliance or investigation of misuse.

Reviews, Images, Messages and Customer Content

Where you submit a review, testimonial, image, message or other content, you confirm that:

• You have the right to provide the content.
• The content is truthful to the best of your knowledge.
• It does not unlawfully infringe another person’s rights.
• It does not contain malicious code, threats or unlawful material.
• It does not disclose another person’s private information without authority.

You grant Vastram Attires a non-exclusive permission to store, reproduce and display voluntarily submitted reviews or marketing content where you have authorised such use. You may contact us regarding removal, subject to legal and record-keeping requirements.

We may moderate or remove content that is unlawful, misleading, abusive, irrelevant, fraudulent or inconsistent with these terms.

Intellectual Property

The website’s branding, logos, product presentation, page design, written content, graphics, photographs, videos and other original material are owned by or licensed to Vastram Attires unless stated otherwise.

You may browse and use the website for personal, lawful shopping purposes. Without prior written permission, you must not:

• Copy or republish substantial website content.
• Use product images for commercial resale or advertising.
• Remove copyright, trademark or ownership notices.
• Reproduce the website’s design or branding.
• Scrape, harvest or systematically extract catalogue content.
• Use the Vastram Attires name in a misleading manner.

Prohibited Conduct

You must not use the website or our communication channels to:

• Commit fraud, impersonation or unlawful activity.
• Submit false payment, delivery or identity information.
• Interfere with website security or functionality.
• Upload malware, harmful scripts or automated attacks.
• Access data or accounts without authorisation.
• Harass, threaten or abuse staff, customers or service providers.
• Make fraudulent return, refund or payment-dispute claims.
• Use bots or automated systems to misuse stock or promotions.
• Violate intellectual-property or privacy rights.

Suspected misuse may result in account restriction, order cancellation, preservation of relevant records or reporting to appropriate authorities where lawful and necessary.

Third-Party Platforms and Service Providers

The website may use or link to independent services including payment gateways, courier providers, WhatsApp, social networks, analytics providers, videos or external websites.

Those services may operate under their own terms and privacy policies. Vastram Attires does not control every aspect of an independent third-party platform.

This does not remove responsibility that remains legally attributable to Vastram Attires for its own conduct or for matters that cannot lawfully be excluded.

Website and Product Disclaimers

We aim to keep website information accurate and current. Nevertheless, temporary technical errors, typing errors, outdated stock information or display inconsistencies may occasionally occur.

General styling, fit or colour guidance is provided for informational assistance and does not guarantee that a particular product will suit every customer’s individual preference or body measurements.

Nothing on the website constitutes medical, financial, legal or other regulated professional advice.

Limitation of Liability

To the extent permitted by applicable law, Vastram Attires will not be liable for indirect or consequential loss arising solely from website interruption, third-party failure, unauthorised customer-account access caused by the customer, or use of the website contrary to these terms.

Where Vastram Attires is legally responsible for a direct loss, liability will be determined according to the actual circumstances, available evidence and applicable law.

Events Outside Reasonable Control

Vastram Attires will not be treated as having failed to perform an obligation where performance is prevented or materially delayed by an event outside reasonable control.

Such events may include natural disaster, severe weather, transport disruption, courier interruption, epidemic, government restriction, civil disturbance, internet outage, utility failure, cyber incident or supplier interruption.

We will take reasonable steps to communicate significant delays and resume performance when reasonably possible. Customer rights regarding cancellation or refund will continue to apply according to the circumstances and applicable law.

Privacy and Electronic Communications

Personal information is handled according to our Privacy Policy.

By submitting your contact details, you agree to receive transaction-related communication necessary to respond to your enquiry, manage your account or complete an order.

Promotional messages will be sent only where permitted. You may request to stop non-essential promotional communication, although essential order, security and account messages may continue.

Suspension and Termination

We may restrict or terminate access to the website or an account where reasonably required because of:

• A material breach of these terms.
• Suspected fraud or security risk.
• Repeated misuse of customer-service or return processes.
• Unlawful conduct.
• A legal or regulatory requirement.

Termination does not remove rights, payments, refunds or obligations that arose before termination.

Changes to These Terms

These Terms and Conditions may be updated to reflect changes in the website, services, payment options, legal requirements or business processes.

The revised version will be published on this page with an updated date. Changes will normally apply from publication and will not unfairly alter a transaction already confirmed under earlier terms.

Governing Law and Dispute Resolution

These Terms and Conditions are governed by the laws of India.

Customers are encouraged to contact Vastram Attires first so that a complaint or dispute can be reviewed and resolved directly.

Subject to mandatory consumer-forum jurisdiction and other applicable legal rights, courts and competent authorities in New Delhi, Delhi will have jurisdiction over disputes connected with these terms or the website.